Claims department

Claims Service


Dedicated in-house Claims Service

No two clients are the same, therefore we aim to tailor the claims services to each client’s individual needs. We can provide advice on how to present a claim, and can also assist in pursuing uninsured losses where a loss has been caused due to the negligence of another party.

At HWI Spain we are committed to providing the claims backup that we feel our clients deserve. If you are an HWI customer, our team of specialists will make the claims for you.

You can notify a claim by any of the following methods:

By telephone:

Simply telephone us on +34.91.350-1880 and one of our experienced claims handlers will guide you through the claims reporting process.

By e-mail:

Send an email to with details of your loss. Your message will be passed to the appropriate claims handler who will contact you as soon as possible in order to progress your claim.

By post:

Claims Department
HWI ESPAÑA S.A., Correduría de Seguros y Reaseguros
H.W. International Group
Ayala, 11 – 3º
28001 – Madrid

Please remember to give a contact telephone number, as we may need to phone you for further information to avoid delaying your claim.