Dedicated in-house Claims Service
Effective claims management is a vital component when considering to place business through HWI. Our aim is not to provide a standardised claims service but to approach each client relationship as a true partnership.
This approach ensures our claims expertise is delivered according to the speciﬁc requirements of that business and any varying lines of insurance cover. We aim to provide a personable, professional and proactive approach to deliver a superior customer experience. By recognising all the activities that are important for the claims processing cycle, we believe that in today’s fast-paced claims environment, HWI is ideally suited to meet those customer demands and expectations.
Our claims service is a measurable element of the overall service provided by HWI. We pride ourselves on the added value given by our in-house claims management division; working alongside insurers and claims practitioners to promote the swift defence or resolution of claims that not only protects the best interests of that business but also enhances the customer claims journey.