A reliable and efficient claims service is at the heart of all successful and trusted insurance businesses, and at HWI we have dedicated claims staff experienced in all categories of Marine claims.
Unlike many other brokers, where claims are farmed out to overseas offices or even outsourced, all claims are handled within HWI’s London office providing ready access to London market underwriters and constant liaison with the placing department.
Our claims team is highly experienced and are dedicated to achieving the best possible result for all our clients, ensuring that a high level of claims service is provided with our client’s needs always at the forefront. All claims are handled in-house and our claims team work collaboratively with our placing departments, getting to know our clients on a personal level.
We provide a professional yet personal approach to our claims service and have well-established working relationships with insurers, market expertise and access to a wide range of technical resources. We pride ourselves on being accessible with quick turnaround times, not only with our responses but also with respect to claim settlements.
We care about your business above anything else.